As a field service engineer there are many occasions when consumers or businesses need to have assessed/diagnosed a laptop/PC problem urgently when an engineer cannot get to site to assess with what the user considers, or at least perceives, to be a hardware or software failure.
Team Viewer is a popular remote access service that enables that permits an engineer to remotely access the laptop/PC. The service comes with a number of built in protection safeguards that keeps the user in control. Specific unique 'YOUR ID' which should not be used by any other user of the service. Moreover, the use of one-time-password ensures that once the remote engineer has completed any fix that it within the scope of the work the engineer can undertake, then once the user closes the programme, the link to the distant engineer terminates and the engineer cannot re-access the user's laptop/PC using the same one-time-password.
For more details look here: https://www.teamviewer.com/en/use-cases/
To download app: https://download.teamviewer.com/download/TeamViewer_Setup_en.exe
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