As a device engineer, over the years, it has exposed me to a wide range of operational issues with workplace devices. For instance, retailers use a range of handle-held scanners. This has spawned a variety of titles given to these products, such as HHT (hand held terminal), hand-gun, mobile computing scanner, palm pilot and so on.
Equally, this brings unlimited amounts of knowledge, skills and experience that is gained when dealing with fault finding or onsite diagnosis. A common fault report received is "Scanner doesn't work". This commonly stated fault report leaves the engineer with little to go on. However, the term "doesn't work" offers a starting pointing and that is "Does the device power up"?
One approach is to test the non-working device with the same battery that was in the unit when it was reported faulty. The engineer will recognise straightaway the device isn't faulty but the battery has exceeded its battery life and needs to be returned to the supplier for re-calibration, re-setting and re-charging or the supplier needs to dispose of the battery and a new one supplied.
Being customer focussed this is important to me because?
1) There is a vast difference in cost, for one thing, replacing a HHT is far most costly as opposed to replacing a battery.
2) Taking a scanner (HHT) offline has a higher negative efficiency impact on a business in keeping product on shelving; batteries can be obtained far more easily.
3) Inventory checking is hampered when the scanner is offline.
4) Scanners are often used to create "reduced pricing labels" for goods (particularly food that will go to waste if not sold by end-of-day) and lost sales.
5) Staff are delayed manually creating labels, reducing staff productivity in-store
6) Etc.
If your organisation needs a device engineer with knowledge, skills and experience like this, send an email to:
smithgwork2003@gmail.com
