As a device and installation engineer I try, where the opportunity presents itself, to leave behind a good impression to the customer whatever the situation at site might be when dealing with the tech problems. Invariably, people complain about untidy cabinets and cabling, but forget that the client/customer may have had to effect quick upgrades or office reshuffles. Furthermore, not everything can be perfectly in order as some work maybe in progress due to testing - over hours, days or weeks. Often clients and customers are not technical so may not wish to touch electrical and comms cabling in fear of causing a fault or communications cease to work altogether. Often, products are sold to clients/customers where the instructions state "quick and easy to install". Those instructions often take no account of other equipment or cabling in the vicinity.
As a device engineer I can be faced with having to work with simply providing a like-for-like exchange and leave it at that; the customer may be very busy and not have the time or budget to enter into discussions about improvements.
Where opportunities are there, though, I try to leave a good impression with client/customer; when this can be achieved simply by sorting out the equipment in the cabinet and tidying up the cabling.
Not difficult to do, but leaves a good impression with the client/customer.
If your organisation needs a device engineer with knowledge, skills and experience like this, send an email to:
smithgwork2003@gmail.com
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